Welcome WPML guest. We'd love to hear your feedback on WPML. Rate Us over on Google Places.

/

Car Hire FAQ

Q: Who is Behind CarHirePhuket.com?

CarHirePhuket.comCarHirePhuket.com is a web-based car rental search engine that helps you find the very best deals in Phuket and Thailand. We’re based on the beautiful island paradise of Phuket, and we are 100% focused on the Phuket market. Unlike many other car hire websites we don’t offer car hire in every city and country, and we work very hard to get one thing right — The Best Phuket & Thailand Car Hire Deals.

Global Car Hire Brands You Can Trust

Budget Car RentalsSixt Car RentalAvis Car HireThai Rent a CarNu Car Rentals

 

We search all the available offers from the world’s best known car hire providers:

  • Budget Car Rentals
  • Sixt Car Rentals
  • Avis Car Hire
  • Thai Rent a Car
  • Nu Car Rentals

Our search partner CarTrawler provides the technology that finds the best deals, and handles all bookings with customers. We want to be transparent with our customers, and to avoid any doubt, if you place a booking through this website your contract is with CarTrawler Limited. CarTrawler is one of the world’s leading car hire aggrgators with agreements in place with over 550 of the top vehicle hire companies around the globe. CarTrawler provides the Booking Management Portal which allows for booking amendments and cancellations. You can view your Rental Conditions when making a booking by clicking the Rate Details link displayed next to each car type on the quotation page.

Contacting Us

Please see our Contact page for details about contacting us about your booking. To view the CarHirePhuket.com T&Cs please visit our Terms & Conditions page.

Q: Where can I find the Rental Terms and Conditions?

The car hire terms and conditions often differ from one country to the next, across various car rental agents and vehicles, so you should always consult the specific rental conditions relating to your rental quotation.

You can quickly find the rental conditions by clicking the Rate Details link displayed next to each car type on the quotation page. The conditions are also available on the last step of the booking process – simply click on the Rental Conditions link at the bottom of the confirmation page.

Once you book your rental car we’ll send you a Confirmation Voucher which also includes your rental Terms and Conditions. Remember you must take this Voucher with you when collecting the car from the rental desk.

Q: Are there any Hidden Charges?

We pride ourselves on publishing transparent and fully inclusive prices. That means the price you see offered on Step 2 of our booking engine is the price you’ll pay – No hidden extra charges.

In a small number of countries rental agencies do not provide inclusive rates, and you can click on “rate details” during Step 2 to see what your rate includes. Sadly we cannot guarantee that all-inclusive offers will apply to North American residents or domestic bookings made within North America. This is beyond our control.

Q: How Can I Make Payment, and is it 100% Secure?

Booking Payments

You can pay for your booking using Visa, Visa Delta, Visa Electron, Mastercard and Maestro/Laser for online payments. Our site uses 128 bit SSL encryption to secure all transactions, and you can check the status of this security at any time by clicking on the padlock icon in the header of any page:

Security Payments

When you pick up the car the local supplier will require a security deposit. The security deposit is blocked on the primary drivers credit card. Therefore you require a valid credit card at the rental desk.

Please Note: cash deposits, Maestro, Switch and debit cards such as Visa Electron are not accepted by local car hire agents. The cards accepted locally are always listed in the Rental Conditions under “Rate Details” next to each vehicle on the results page:

How to view Rate Details

Q: How can I add additional or extra drivers to my booking?

Additional drivers can be added on arrival at the rental office; the additional driver fee is also payable at the counter. All additional drivers must be physically present at the rental counter at the time of rental with their own driver’s licence to sign the rental agreement.

Q: Can I amend a confirmed booking?

Yes you can! You simply need to give your booking ID and submit the details of the changes you wish to make. To amend your booking follow these simple steps:

  1. Go to the Booking Management Portal
  2. Enter your Booking ID and Email Address to login
  3. Follow the required steps to amend your booking

Please note: when you amend your booking the original rate cannot be guaranteed. We work hard to find the best real-time rate when you book, and these rates change frequently. We have no control over the new rates available as they are set by the car rental agents.

Q: How do I amend or change a booking to change the pick-up or drop-off time?

After you’ve received confirmation or your original booking visit the Booking Management Portal to change your pick-up or drop-off times and dates.

Please note we cannot guarantee you will receive the same rate as your original booking. Rates change frequently and are set by the car rental agents, but we will try our best to help you rearrange things at the best price available.

Q: Can I Cancel My Booking?

You can cancel your booking without charge, subject to our Cancellation Policy.

What is the CarHirePhuket.com Cancellation Policy?

The Cancellation Policy depends on how you’ve paid for your car rental.

Part-Paid Rentals: When you book a part-paid rental — when you’ve paid the booking deposit online, and the balance is due on arrival at the rental desk — the following terms apply:

  • If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed;
  • If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed;
  • If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

Prepaid Rentals: When you book and pay in full for your rental — when the entire rental amount has been prepaid online — the following terms apply:

  • If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed;
  • If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed;
  • If the booking is cancelled less than 48 hours before the pickup time, we will retain 3 days rental and the card processing fee (where applicable).

Post-paid Rentals: When you have yet to pay for your rental — when the entire rental amount is due on arrival at the rental desk — the following terms apply:

  • There is no cancellation fee.

Exchange Rates

Should you cancel or amend a credit/debit card booking CarHirePhuket.com will not be liable for any monetary losses suffered by you due to any change in exchange rates between the time of your initial booking and its subsequent cancellation or amendment (as applicable).

How do I cancel my booking?

Your confirmation email contains details and a link to our Booking Management Portal. Please follow the on-screen instructions to cancel your booking.

Q: What Is the Rental Voucher, and is it Important?

Your Voucher is a proof of booking

What is a voucher and why do I need one?

Your rental voucher is a document which will be emailed to you when your booking is confirmed. You must print a hard copy of this voucher and take it to the rental desk when you pick-up your vehicle.

If you do not produce your voucher when you collect your rental vehicle, the car rental supplier may apply a different rate than quoted or refuse to rent the vehicle. We cannot accept any appeal for a refund if you do not produce your voucher at the rental desk.

I can’t find my voucher. Could you please send the voucher again?

Please go to Cartrawler Reservation Lookup page to view and print an online version. Remember you must present your voucher at the rental counter along with your driving licence and the credit card.

What happens if I do not take my voucher with me?

If you fail to produce your voucher when you collect the vehicle, the car rental supplier may apply a different rate than quoted, or refuse to rent the vehicle. We cannot accept any appeal for a refund if you do not produce your voucher at the rental desk.

What documentation do I need to take with me to the rental desk?

You will typically need to bring:

  1. Your confirmation voucher
  2. Your driver licence. UK licence holders MUST bring the photo card and the paper counterpart of their licence. Your driver licence must be written in Roman alphabet
  3. A valid credit card in the driver’s name, with sufficient provisions for your deposit
  4. You may also be asked for additional identification papers such as a utility bill
  5. If you plan on adding additional drivers to your contract, all drivers must be present at the counter and present their driver licence

Please check your rental conditions for further details.

Q: Can I Drive Across Borders in my Rental Car?

Cross border or territorial restrictions mean that you may not be permitted to travel to another country from the country you rented the vehicle. Please read the Terms and Conditions of your rental to confirm which countries you will be allowed to travel to during your rental. For further information, we would advise you to ring your rental agent. Cross border travel typically entails additional fees. Please call your rental agent to confirm the exact fee.

Q: What is a fuel policy?

Your fuel policy is set by the car rental agent. Fuel policies include “pick-up full, return full” or “pick-up full, return empty”. You should check the fuel policy applying to your rental in your rental’s Terms and Conditions, which can be found throughout the booking process.

Q: I have booked a baby/booster for my child. Where can I see this confirmed in my booking?

We unfortunately cannot confirm or guarantee you will receive the baby seat or booster you booked, or any other optional extras or special equipment. If you requested any of these optional extras during the booking process, they will appear on your confirmation voucher once your booking has been confirmed.

These extras are not included in the price quoted and they must be paid for on arrival. We would advise you to ring the car rental agent ahead of your arrival to confirm they will be able to provide you with the optional extras you requested.

Q: I have booked additional drivers. Where can I see if this is confirmed in my booking?

Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the addition extras you have booked for example baby seats, booster seats or additional drivers. These extras are not included in the price quoted and must be paid for on arrival.

Q: What is Collision Damage Waiver (CDW)?

It is an insurance limiting your liability to the excess amount in case of damage. This insurance is included in most of our rates, however, please check it is so in your booking Terms & Conditions before you arrive at the rental desk. This insurance has exclusions such as damage to glass (e.g. windows, windscreen, etc.) tyres, undercarriage, roof and loss of keys; for instance if you damage the undercarriage of the vehicle, you will be liable for the full cost of repair.

We would advise you to select our Excess Insurance provided through our partner Mondial Insurance. This policy would allow you to claim the cost of your excess for €5.50 per day.

Q: What is Vehicle Theft Waiver?

It is an insurance limiting your liability to the excess amount in case of theft of the vehicle. This insurance is included in most of our rates, however, please check it is so in your booking Terms & Conditions before you arrive at the rental desk.

SAFETY TIP: CarHirePhuket recommends that you remove the identifying tag that is usually on the key ring of the vehicle and store it safely elsewhere.

Please note if the vehicle is stolen and you cannot return the key i.e. you were negligent and left the key in a prominent and vulnerable location, you may be liable for the full cost of the vehicle.

Q: Can you explain what the Liability Insurance is?

It is an insurance limiting your liability for any damage caused to other people and/or other people’s property. It is usually limited to a maximum of €1,000,000. The insurance is limited and there may be excess which means that you may be liable for any amount over and above the value of the insurance.

TIP: Excess Insurance can be purchased at the time of booking in order to reduce the excess to €0 (Service provided in partnership with Mondial Assistance).

Q: Is Break Down Assistance included?

Most of our rates include Breakdown assistance; we would advise you to read your booking Terms & Conditions to check it is included in your rate. All car rental agents have national assistance should the renter require it. Please ask at your local desk for the number and contact details at the time of rental.

Q: How do I reduce the excess on the vehicle? Can I take out additional insurances to reduce it?

You can purchase additional insurances to reduce the excess on the vehicle. This can be done online at the time of booking (service provided in association with Mondial Assistance) or at the car rental agent’s office on arrival. A pre-authorisation may be required, even if you have purchased additional insurances. This pre-authorisation is taken from your credit card. Please see your Rental terms & conditions for further details.

Q: What are age restrictions?

Age restrictions are set by the car rental agent. Due to insurance restrictions, the car rental agent may have a minimum or maximum age of the driver they can rent to. You may find any age restriction applying to your rental in the Rental Terms and Conditions (or Rate Details). Some car rental agents also have a young or senior driver’s fee for specific age groups.

Q: What is an international driver’s licence and why do I need one?

The International Driving Licence (IDL) is recognised worldwide as a valuable document that identifies its holder as a licensed driver when your licence is not in the same language as the country in which you are driving. You must also produce a National Driver’s Licence with this licence; otherwise it will not be accepted.

Q: What is included in my rental?

Most of our rates are fully inclusive, however some countries do not provide inclusive rates. All-inclusive offers do not apply to North American residents or domestic bookings made within North American Countries. Click ‘rate details’ on Step 2 of the booking process to see what your rate includes.

Q: What taxes are included in my rental?

The prices quoted on the website are normally tax inclusive. However some optional extras that are listed on the voucher or in the rental conditions may not include tax (VAT). In this case it will be indicated. Please check the rental conditions online or on the rental voucher if you have already made your booking for what taxes are included.

About Us

We have one goal - find the cheapest rental deals available in Phuket and Thailand. We compare all leading Thai providers in real-time to bring you the lowest rates. Find the best Phuket rental deal today!

  • About Us
  • How It Works
  • Car Hire FAQ
  • Contact
  • Manage Booking
  • Privacy Policy
  • Terms & Conditions
  • Interesting Sites

How to Hire

  • Enter Your Details Simply select your pick-up and drop-off dates and locations, and enter your age, currency and country of residence

  • Select the Best Deal We’ll show you the cheapest car hire deals from local car rental companies operating via Phuket and Thailand.

  • Book the Best Deal Securely book cheap car hire, with the reassurance of free booking cancellations and amendments*.

Most Popular Hire Locations